Returns are only permitted when we have issued a RETURNED GOODS VOUCHER, product may only be returned in unopened containers with prepaid shipping. All returns are subject to a restocking fee.
Our products are not available in stores - only available online. US orders are shipped from Buffalo, NY by UPS and all other orders are shipped from Cambridge, ON, Canada by Canada Post, or courier. It is our intention to get your order on its way with the least delay possible, however sometimes conditions beyond our control can interrupt our best laid plans. Orders processed and paid for on the internet are usually shipped the next business day after placing your order online, subject to weather, product availability, and other conditions as they may arise.